Macktez uses a carefully chosen collection of software tools (referred to collectively as “Macktez Management”) to proactively administer and support our clients’ technology systems.
For many businesses, to purchase and manage all of the software needed to do this on their own would be prohibitively complex and expensive, but by bundling services and pooling the time to manage them across our clients, we are able to offer them at industry leading costs and on a flexible monthly term. This reasonable monthly subscription covers both our cost for the software and our time required to manage, maintain, and support these technologies, and allows client costs to predictably scale up and down according to current needs.
Core Suite
When holistic improvements to a client’s IT infrastructure, digital security, and user experience are desired, we recommend enrolling in the Macktez Management Core Suite, bundling the subscriptions that cover best practices for security and support.
Identity Management
Identity Management simplifies and tightens security by allowing staff to use the same passwords for their local computers and a range of critical web services, reducing the number of passwords they need to keep track of and streamlining the process of hiring and termination. It uses secure bindings to reduce room for errors and close security gaps without dependence on a physical office.
Workstation Management
Workstation Management provides a core set of tools on end user computers that permits remote access, software patching, antivirus and malware protection as well as asset management, inventory, and documentation. Additionally, they permit enforcement of standard security policies such as screen lock, and local encryption. To keep this cost as low as possible, support is billed hourly and only as needed.
Backup Management
Backup Management monitors the status of backups and identifies potential issues before they cause disruption. Ongoing monitoring also better equips us to respond to vulnerabilities more quickly. Manual tasks are grouped together and performed on a scheduled, recurring basis, efficiently ensuring that automated tools are working properly.
Network Management
Network Management reports on device status to help to identify potential vulnerabilities before they cause problems. Ongoing monitoring of network infrastructure better equips us to respond to service outages, hardware failures, and security vulnerabilities when they do occur. Manual tasks are grouped together and performed on a scheduled, recurring basis, efficiently ensuring that automated tools are working properly.
Domain Management
Macktez ensures you are set up with a securely hosted and configured domain registrar and Domain Name System (DNS), then configure and enable industry standard tools for email security (SPF, DKIM, and DMARC) to minimize the ability of malicious actors to attack your domain while providing email recipients greater confidence that messages from you are authentic.
Managed Support
Managed Support represents ongoing end-user support for employees by providing access to all levels of personnel at Macktez from tier 1 desktop support to experts in solutions design and senior consultants. In addition to simplifying administrative overhead, Managed Support also includes regular check-ins with a technical account manager, and a custom web portal to streamline the submission and tracking of support requests.
Managed On-site Support
For clients who wish to have dedicated hours allocated to in person on site support at their office, Macktez offers Managed Support On-site, including regular check-ins with an assigned technical account manager, a custom web portal to streamline the submission and tracking of your support requests, and discounted hourly rates.
Cybersecurity Awareness Management
Cybersecurity Awareness is an essential element of any organization’s security strategy. In today’s digital world, it’s crucial that organizations of all sizes ensure their staff are well-versed in cybersecurity best practices. Without an effective cybersecurity awareness program, organizations are at increased risk of attack, which can have potentially devastating consequences.
Server Management
Server Management includes automated monitoring of system health, installation of security patches and routine maintenance, as well as our time to supervise and administer local and offsite backups.