Your managed service provider, at a senior level.
For most of our clients, Macktez is the MSP — the primary team running their technology day to day, on a monthly retainer. We manage identity, endpoints, servers, cloud, network, backup, and security, and handle help desk and user support through Managed Support. Not a layer on top of another provider — the provider.
What We Manage
Identity, cloud, servers, endpoints, security, and network.
Identity and directory platforms — Entra ID, JumpCloud, Okta, Google Workspace, Microsoft 365
Cloud infrastructure — AWS, Azure, GCP — ongoing administration, cost optimization, and security posture management
Server and storage infrastructure — On-premises and hybrid environments, VMware, Hyper-V, SAN and NAS storage
Endpoint management — Intune, Autopilot, JumpCloud MDM, device policy, and fleet health
Security tooling — Defender, firewall administration, patch management, backup and recovery oversight
Network infrastructure — Switches, firewalls, wireless — SonicWall, Fortinet, Cisco, Ruckus, Mist
The Services
Explore each service.
Bundles
Individual Services
Identity Management
Managed JumpCloud directory administration — MFA, SSO, and authentication logging. Back-end only, no user-facing support.
Endpoint Management
Automated patching, antivirus, asset tracking, and security-policy enforcement across your device fleet.
Network Management
Continuous infrastructure monitoring, uptime tracking, and health verification — remote and back-end.
Server Management
Remote monitoring, security patching, health alerts, and backup verification for on-premises and cloud servers.
Backup Management
Backup monitoring, integrity verification, and cloud backup management for Microsoft 365 and Google Workspace.
Domain Management
Domain and DNS administration — registration, DNS, and SPF, DKIM, and DMARC — set up right and maintained.
Cybersecurity Awareness
Security awareness training, policy templates, and staff acknowledgment workflows on an annual subscription.
Your MSP
For most clients, we’re the whole IT department.
Macktez is the primary managed service provider for most of the organizations we work with. We run the back end — identity, endpoints, servers, cloud, network, backup, and security — and we cover the day-to-day through Managed Support: help desk, onboarding, and user support, at the level each request calls for. One senior team, one number to call, accountable for the whole stack.
Occasionally a client's help-desk volume grows large enough to warrant someone in the building. When it does, we'll help you hire and onboard that person and stay on as the senior layer above them. That's the exception — for most clients, Macktez is the provider, end to end.
Work With Us
Looking for an MSP that works at a senior level?
Tell us what you're running and who runs it today. We'll scope what it takes for Macktez to become your managed service provider — or, if you already have an internal team, the senior layer above it.