Technology surveys support proactive decision-making

Macktez technology surveys help our clients identify areas of strength and opportunities for improvement in their technology toolset. Feedback from staff gives us insight into how well systems are supporting user needs and organizational goals, and lets us tailor our technology strategy and budget.

The "squeaky wheel" problem means IT support can become weighted toward a few outspoken staff members. A technology survey helps ensure that input from every staff member is given equal measure, so support budgets and strategy are designed more holistically.

What can staff surveys reveal?

Surveys we've run in the past have surfaced important data points:

• Staff members may be quietly working around problems that are easily resolved once we know about them (for example, unreliable WiFi).
• An issue being handled in isolation gets more focused, effective attention once we learn it is more widespread than originally reported.
• Users of older computers voicing their frustrations reinforce, for decision-makers, our recommendation to refresh the fleet on a regular schedule.
• Remote staff dissatisfaction with on-premises infrastructure (for example, a physical file server or VPN) can prioritize a migration to cloud services.
• Confirmation that an application or online service is barely used supports retiring it and reclaiming those funds for other IT priorities.
• Positive feedback on a new workflow or policy encourages similar updates for greater efficiency and team satisfaction.
• Suggestions from staff about new tools and emerging technologies can highlight evolving needs.

We also always ask a couple of questions about staff satisfaction with IT support services. Any feedback about our own efforts to support our clients is greatly appreciated and taken seriously in our internal reviews.