Macktez technology surveys help our clients identify areas of strength and opportunities for improvement in their technology toolset. Feedback from staff provides valuable insight into how well systems are working to support user needs and organizational goals, and allows us to tailor our technology strategy and budget.
The “squeaky wheel” syndrome means that IT support may become weighted toward a few outspoken staff members. A technology survey will help ensure that input from every staff member is given equal measure, and that support budgets and strategy are designed more holistically.
What can staff surveys reveal?
Surveys we’ve performed in the past have revealed important data points:
- Staff members may be quietly suffering through technological impediments that are easily resolved once they are brought to our attention (e.g. unreliable WiFi).
- An issue being addressed in an isolated manner gets more focused, effective attention when we find out it is more widespread than originally reported.
- Users of older computers voicing their frustrations reinforce to decision-makers our recommendations to refresh the fleet on a regular schedule.
- Remote staff dissatisfaction with on-premises infrastructure (e.g. physical file server, VPN) can prioritize a migration to cloud services.
- Confirmation that an application or online service is minimally used encourages its deprecation and reclamation of funds for other IT considerations.
- Positive reinforcement of a new workflow or policy incentivizes similar updates for greater efficiency and team satisfaction.
- Suggestions from staff members related to new tools and emerging technologies can highlight evolving needs.
We also always ask a couple of questions about staff satisfaction with IT support services — any feedback about our own efforts to support our clients is greatly appreciated and taken seriously for our own internal reviews.