A multinational company was growing without a proper directory manager or identity provider. As a start-up, that arrangement was manageable and forgivable. But by the time they engaged Macktez, they had a staff of 150 and were looking to add another 100 employees in 2-3 years. The lack of modern identity management made onboarding inefficient, offboarding insecure, and application access muddled.
Macktez proposed rolling out a modern, cloud-based identity management solution for this organization already juggling user profiles at Google and in half a dozen other major platforms. The scope of our project developed from a series of initial conversations with the client to understand their particular needs.
We would:
- Set up and configure JumpCloud as the identity provider (IdP), starting with an import of usernames from Google.
- Configure and enforce multi-factor authentication for all authentication through JumpCloud.
- Federate other cloud services (Slack, Zoom, Jira, Confluence, Trello, Personio, Microsoft) through JumpCloud for all user authentication.
- Bind all company workstations to JumpCloud and sync local user logins to the directory.
Rollout to a large organization required cleaning its existing Google user base and normalizing usernames across services and local computer accounts. While cloud services could be federated in batches with clear instructions for users, binding workstations to JumpCloud required an individual touch to each machine to make sure that existing home directories and preferences were maintained with the migration to a modern cloud directory. Macktez directed users to a self-help calendar and managed the logistical challenge of holding remote support sessions with 150 staff members.
We trained the client’s small but effective IT staff to handle ongoing directory management after the initial setup was completed. We’ve been brought in several times over the past four years to integrate new services like Amazon Web Services to JumpCloud. We were also asked to run a security audit and make recommendations for configuration changes to keep up with JumpCloud’s new features.
The result is a modern identity provider for a growing organization that prioritizes security, growth, and self-sufficiency.