another snippet from that nielsen interview. this part about two points: the first, off the shelf software versus customized apps (for intranets): "You might say that the lack of a clear technology platform was in some ways a surprise because you read so much about this and that solution being supposedly the way to great intranets. In fact, when we go and talk to those companies that have done great intranets—first of all, they all use something different, and, second, all of them say of whatever [technology] they happen to be using, "Well, we had to make a lot of changes ourselves to make it really work for us." So I think there is a big contrast between advertising and reality, and that these technologies are not all there yet. You really have to take responsibility yourself if you want to get a good solution." and the second, about email-reduction as a goal of intranets and other systems: " Another thing that was quite striking was that several of these best intranets had reduction of e-mail as being one of their priorities in their project, finding ways of taking information away from e-mail and sticking it into a more kind of organized and searchable space on the intranet. It was probably because you can provide better features on the intranet than you can an e-mail reader, but it's also partly because people are just getting so buried in their e-mail, we've got to take things out of e-mail if at all possible."

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