trying not to ms bash here, but i dunno. . . this seems like kind of a stupendous design flaw in a mobile phone: "Both phones worked OK. Their big flaw is that the Microsoft software is painfully slow to identify incoming callers, even if they are calling from numbers included in the phone's address book. The process is so slow that in a dozen tests, neither phone ever identified a known incoming caller on its screen before the calls went to voice mail. Microsoft and the phone makers are working on the problem" we're talking about released phones here -- as in a lot of poeple thought they ready for primetime. btw, for the record, the treo 600 really is amazing. fast, tight, solid; does just what it sets out to do and does it excellently. works great in europe too.