can't say i'm shocked. as usual apple gets highest marks over at consumer reports (reader report, not internal study). but what i think is interesting (and disturbing) is this statistic: "In a survey of 39,000 Consumer Reports readers, 4 percent bought a computer that was completely inoperable within the first month; another 10 percent had problems that month but could use the computers." -- ie. 14% of new computers don't work right within the first month. i gotta say that's almost an argument for buying used.